FAQ's

How long will it take to receive my order?
In national shipments you will have it in your hands in 2/3 working days and for international orders 5/7 working days.
For more information see the shipping and returns page .
Will I receive a confirmation email?
You will receive a confirmation email with the order, and once your order is shipped you will receive a text message with your tracking number.
Can I return or exchange a product?
You can exchange and return all the products in the store except for personalized products and as long as they are in perfect condition within 30 days.
You can find more info by clicking HERE .
I have received my order without customizing. Can I customize it now?
If you placed your order without customizing, we cannot resend you a custom one. In the event that you want it personalized, you would have to send it to us and bear the costs of return and return to your home address.
Is it possible to apply a discount code after making the purchase?
It is not possible to apply discounts once the purchase has been made. Discount codes are only effective when the customer makes the payment.
I have made a mistake in my shipping address, what can I do?
As soon as you realize your error, write an email to info@belfry.es and if the order has not come out, we will change it. In the event that the shipment has already been made, changing the address will have an extra cost that will be paid by the customer.
I have made the wrong iPhone model, is it possible to change it?
As it is a personalized product, no return exchange is possible when the error lies in the incorrect choice of the iPhone model by the buyer.
How should I clean the skin of my product?
If you need to clean it you should always do it with a damp cloth, NEVER use baby wipes or wipes that contain alkaline substances, or soaps.
You can find more info by clicking HERE .
I have bought a replica of the AirPods, do the "The Abat" covers work for my helmets?
The Abat is designed based on the original Apple AirPods, so only helmets that are exactly the same size as the original will fit.
Can I add more than 3 letters to the personalization?
At the moment the maximum number of initials allowed in our products is 3. If you have a special request and want to ask if it is possible to make another type of customization, you can write to us at info@belfry.es to be able to consult it and make sure if possible.
I have received the AirPods case and it is not closed.How does it work?
The case does not have any type of magnet or closure, when you insert the AirPods case itself, it will be completely hermetically closed.
How do you remove the case from the AirPods?
Are there more customization colors?
At the moment we only have the personalization of initials in silver and gold but we are open to suggestions, any idea you have do not hesitate to write us.
Are the initials on the product erased?
Our initials are heat sealed, they are resistant to time, but it is best to try not to have them in contact with other objects, or rub them with your fingers, etc., so that they last in the product as long as possible.
Are there more iPhone models than available on the web?
Only the iPhone XR, 11, 11 Pro, 11 Pro Max, 12 Mini, 12, 12 Pro and 12 Pro Max models are currently available.
Any other question or suggestion you may have can contact us through our email info@belfry.es or HERE