SHIPPING & RETURNS
We prepare the orders Monday to Friday from 9:00 am to 12:30 pm and once the payment has been confirmed. If we receive your purchase outside these hours or during a holiday, we will arrange for it to be ready the next business day. Once we have your order ready, we send it by express courier so that it reaches you as soon as possible.
The delivery times are as follows:
Domestic shipments: 2 / 3 working days
European shipments: 5 / 7 working days
* On special dates (such as Black Friday, Christmas, Cyber Monday, sales, etc.) delivery times may vary.
EXCHANGES AND RETURNS
In case of withdrawal we will refund all payments received, except for shipping costs. We will proceed to make such refund using the same payment method used by you for the initial transaction, as soon as we receive the return of the products. The cost of return is borne by the customer.
BELFRY will only accept returns of non-customized products. The right of withdrawal will not be applicable to personalized products, and the return will be studied since all our products pass 2 quality controls before being sent to the customer.
In all our collection Outlet (The Warehouse) the products have neither exchange nor return, except for the footwear that if change of size is admitted, in no case return.
All BELFRY leather goods are handmade in Spain by craftsmen with a century-old tradition. Your satisfaction is of great value to us, and we will repair all manufacturing defects in the shortest time possible. Our leather products are made with natural leather. This means that each leather is unique in its own specific colour, markings and grooves, and the surface is susceptible to scratches. Variations in surface and scratching are not considered defects. Belfry is not responsible for any imperfections that may occur in the AirPod case due to the use of the case.
Our refund policy is 30 days. Unfortunately, we cannot offer you a refund or exchange after this period. To proceed with the return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
If you wish to change to returning your order the process to be followed will be as follows:
1. Contact firstname.lastname@example.org with the concept RETURN / EXCHANGE + order number explaining the case and there you will receive all the information to proceed with the change or return of your order.
2. The items will be sent in their original state, along with any accessories related to them. The returned items will be reviewed by Belfry staff, in order to assess the good condition of them. If this evaluation determines that the articles are not in YOUR condition ORIGINALIf you do not return the product, it will not be accepted.
3. Send the articles to the following address:
C/ Pintor Benedito 6, 1
46007 Valencia (Spain)
Important note: Until we receive the item in our warehouse it is the responsibility of the customer. We recommend that you send the item to us by courier or registered mail and that you keep the proof of shipment.
We offer a 90-day warranty on non-customized products and a 40-day warranty on customized products #MyBelfry due to the possible problems in engraving that could be faced with its use.
If you have any problems with your product, please contact us by email at email@example.com.